Privacy policy

At PrimeScaleAgency, your trust is our top priority. We respect your privacy and are committed to protecting your personal information when you interact with our website, purchase digital services, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services, you agree to the practices described below.

Information We Collect

We may collect the following types of information depending on how you interact with us:

  • Contact Information – Name, email address, phone number, billing address, company name (if provided).

  • Account Information – Login details, preferences, and project-related settings.

  • Payment Details – Processed securely through trusted third-party providers (e.g., Shopify Payments, PayPal, Stripe). We never store full credit card information.

  • Project & Transaction Data – Services purchased, invoices, communications, deliverables, and revisions.

  • Device & Usage Data – IP address, browser type, pages visited, and actions taken on our website (collected via cookies or analytics tools).

  • Communications – Any information you share with us via email, forms, chat, or customer support.

How We Use Your Information

We use your information to:

  • Deliver Services – Provide, customize, and manage the digital services you purchase (e.g., web design, branding, CRM setup).

  • Process Payments – Ensure secure transactions and provide order confirmations.

  • Improve Our Services – Analyze how our website and tools are used to improve user experience.

  • Marketing & Communication – Send you updates, promotions, newsletters, and offers (you can opt-out anytime).

  • Security & Fraud Prevention – Detect and prevent unauthorized or fraudulent activities.

  • Legal Compliance – Meet regulatory obligations and resolve disputes if necessary.

How We Share Information

We may share your data in limited cases:

  • With trusted service providers (Shopify, Klaviyo, Google, PayPal, etc.) to operate our website, process payments, run campaigns, or analyze performance.

  • With business partners or contractors who help deliver your project (e.g., designers, developers, marketers).

  • When legally required (e.g., law enforcement, court order, or regulatory request).

  • In case of a business transfer (e.g., merger, acquisition, or sale of assets).

We never sell your personal data.

Your Rights & Choices

Depending on where you live, you may have rights such as:

  • Accessing the data we hold about you.

  • Requesting corrections or deletion.

  • Opting out of marketing emails.

  • Requesting a copy of your data.

To exercise these rights, contact us at support@primescaleagency.uk

Data Security & Retention

We use industry-standard security measures to protect your data. While no system is 100% secure, we work hard to safeguard your information.

We only keep your personal data for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Cookies & Tracking

We use cookies and analytics tools to improve user experience, remember your preferences, and deliver targeted ads. You can manage cookies through your browser settings.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

International Users

If you access our website from outside the U.S., your data may be transferred and processed in the U.S. or other countries where we or our providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new effective date.

Contact Us

If you have questions about this Privacy Policy or your data, reach us at:

📧 support@primescaleagency.uk