Terms of Service – The Awaken Digital Team

OVERVIEW
Welcome to PrimeScaleAgency! The terms “we,” “us,” and “our” refer to PrimeScaleAgency. By accessing or using our website and services, including all content, features, tools, and digital services (collectively, the “Services”), you agree to these Terms of Service and our Privacy Policy . If you do not agree, do not use our Services.

Our Services are powered by Shopify, enabling us to provide a professional and secure digital platform for our customers. These Terms outline your rights, responsibilities, and limitations when using our Services.

1. Access and Account

• You must be at least the age of majority in your jurisdiction to use our Services.

• You are responsible for providing accurate, current, and complete information when creating an account or using our Services.

• Maintain the confidentiality of your account credentials. You are responsible for all activity under your account.

2. Digital Products and Services

• We strive for accurate representations of our digital services, including website development, eCommerce solutions, branding, marketing automation, and related services.
  

• All descriptions are subject to change without notice. We may discontinue or modify services at any time.

3. Orders and Service Engagement

• Placing an order or requesting a service constitutes an offer to engage our Services. We reserve the right to accept or decline orders at our discretion.

• Orders are confirmed once we acknowledge acceptance and payment is processed.

• Refunds and cancellations are subject to our Refund Policy [LINK].

• Services are intended for personal or business use by the purchaser only and not for resale

4. Pricing and Billing

• Service pricing is subject to change at any time. Confirmed prices are those at the time of your order.

• Prices may exclude taxes, third-party fees, or other charges.

• You agree to provide accurate billing information and promptly update account information as needed.

5. Delivery of Digital Services

• Delivery timelines for digital services are estimates and may vary.

• We are not liable for delays caused by client revisions, third-party dependencies, or unforeseen circumstances.

• Ownership of deliverables transfers upon full payment, except where licensed otherwise.

6. Intellectual Property

• All materials, designs, templates, code, graphics, and content produced or provided by PrimeScaleAgency remain our property until full payment is made.

• You may use delivered materials for their intended purpose only. Unauthorized reproduction, distribution, or commercial use without consent is prohibited.

• Trademarks, logos, and branding elements remain property of PrimeScaleAgency or respective third parties.

7. Optional Third-Party Tools

• Services may include optional access to third-party tools. We provide access “as is” and do not control or guarantee these tools.

• Use of third-party tools is at your own risk, and you should review their terms and policies.

8. Third-Party Links

• Our Services may contain links to third-party websites or content.

• We are not responsible for the content, products, or services offered by third parties. Engagement with third-party sites is at your own risk.

9. Relationship with Shopify

• Our Services are powered by Shopify. Any transactions are made directly with PrimeScaleAgency.

• Shopify is not responsible for the quality, delivery, or any issues arising from your purchase of our Services.

10. Privacy

• Personal information is collected and managed according to our Privacy Policy [LINK].

• Shopify may also process personal information to facilitate Services.

11. Feedback

• By submitting feedback, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display your content for any purpose, including commercial use.

• You represent that your feedback is your own work and does not infringe on third-party rights.

12. Errors, Inaccuracies, and Omissions

• We reserve the right to correct errors, inaccuracies, or omissions and to update information as necessary.

13. Prohibited Use

• You may use our Services only for lawful purposes.

• Prohibited actions include, but are not limited to:

  • Violating laws or regulations

  • Infringing intellectual property rights

  • Harassing, abusing, or harming others

  • Spamming, phishing, or distributing malicious code

  • Unauthorized commercial resale or reproduction

14. Termination

• We may suspend or terminate your access to Services at our discretion, with or without notice.

• You remain responsible for payments due for services provided.

15. Disclaimer of Warranties

• Our Services are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

• Some jurisdictions do not allow disclaimers of implied warranties, so certain limitations may not apply to you.

16. Limitation of Liability

• To the fullest extent permitted by law, The Awaken Digital Team, its partners, and Shopify affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services.

17. Indemnification

• You agree to indemnify and hold harmless The Awaken Digital Team, Shopify, and affiliates from claims or damages arising from your use of the Services or violation of these Terms.

18. Severability

• If any provision of these Terms is found invalid, the remaining provisions remain in effect.

19. Waiver; Entire Agreement

• Failure to enforce any term does not constitute a waiver.

• These Terms constitute the entire agreement between you and PrimeScaleAgency regarding Services.

20. Assignment

• You may not assign your rights or obligations under these Terms without our written consent.

21. Governing Law

• These Terms are governed by the laws of the jurisdiction where PrimeScaleAgency is headquartered.

22. Headings

• Headings are for convenience only and do not affect interpretation.

23. Changes to Terms

• We may update these Terms at any time. Continued use constitutes acceptance of the revised Terms.

24. Contact

Questions? Contact us at:
Email: support@primescaleagency.uk